CIVILITY

The Case For Civility Report

Over the past 25 years, the American workplace has undergone significant transformations, shaped by advancements in technology, shifting workforce demographics, and evolving social norms. The rise of the digital economy, remote work, and globalization have created more interconnected, fast-paced work environments. Alongside these changes, the workforce has become more diverse, with increased emphasis on inclusion, equity, and the mental well-being of employees. However, despite these advancements, the issue of incivility in the workplace has become a growing concern, negatively impacting organizational culture, employee morale, and productivity.

Download Report Here

Leading With Civility.... Our Philosophy

At its core, civility forges connections that unveil our shared humanity. A decade of research has unveiled a clear revelation: labels can magnify differences and trigger disconnection. Yet, everyone fundamentally craves the same things: recognition, respect, appreciation acceptance, and acknowledgment . By fostering a culture of civility, your organization naturally evolves into a haven that fulfills these desires, empowering leaders, employees, and clients to thrive and connect authentically. This truth resonated with me through the wisdom of my Grandmother and was reinforced by my mentor, Command Sergeant Major Babbs, during my Army service. His mantra, "As leaders, we're in the people business," this encapsulates the essence of leadership and what it means to foster a Culture of Civility.

Dr. Will is a distinguished Combat Army Veteran that served 8 years in the Military and was deployed twice.

How Leading With Civility Impacts Company Culture...

Reduced Client complaints
Increased employee satisfaction
Improved employee performance
Better employee health and well-being

The positive effects of mutual respect and value between leaders and employees within a team include enhanced company morale and an improved client experience.

The Impact of Incivility in the Workplace

80% lose time worrying about the rudeness
74% reduced their commitment to work
59% lose time avoiding the offender
48% reduced their time at work
43% reduced the quality of their work
25% took it out on others, including Clients
12% seek employment
12% quiet quit

Our Work Around the World Teaching Civility

For the last two decades, our team has traveled the world to teach the principles of Civility and share our philosophy of Leading with Civility. Our work has been awarded and acknowledged by national and international publications.